Florida Power & Light
Apple Intelligence Integration
Overview
Florida Power & Light asked our IBM team to explore how Apple Intelligence and App Intents could make it easier for customers to report power outages quickly and accurately. As the sole designer, I created an end-to-end concept using the iOS design kit to demonstrate how intelligence-powered actions and natural language could streamline an otherwise stressful process.
The Challenge
Reporting an outage usually requires navigating a long menu, entering personal details, and confirming multiple steps — all while the customer may be without power. FPL wanted a flow that was faster, hands-free friendly, powered by on-device intelligence.
Our goal: Design a modern, Apple-native experience that reduces friction and gets help to customers faster.
Embracing the shift in browsing paradigms
Old: Command-based user interfaces
New: Intent-based outcome specification
The Solution
I designed a streamlined iOS flow that uses App Intents + Apple Intelligence to allow customers to report an outage using natural language.
Outcome
The final concept demonstrated how Apple Intelligence could meaningfully improve outage reporting by making the process faster, more intuitive, and less stressful. FPL walked away with a clear, implementable vision for a future-forward customer experience, and our IBM team used the concept as a reference for future utility-sector explorations.
Key UX Improvements
Natural Language Input
Users can simply say, “Report an outage at my home,” and Apple Intelligence handles the rest.Contextual Autofill
App Intents pull in saved addresses and account data to reduce manual entry.Guided Confirmation
The flow keeps users informed, with clear visual checkpoints and a final confirmation before submission.